Any electric bike that has been modified or "chipped" will result in automatic disqualification of liability for any error codes or damage to the electric system. If an error code occurs due to modifications made to the bike, which affects its performance or functionality, we will not be held responsible. All service costs will still be applicable. By booking a service for a modified electric bike, either through our website or in-store, you automatically agree to these terms and conditions.
Frequently Asked Questions
- _SM = { entries: null, subscription: null, translation: null, storefrontAccessToken: null, }; _SM.entries = {"id":343398,"priority":0,"data":{"menu_selector":"selector","theme_selector":"main","transition":"fade","trigger":"click","show_indicator":true,"show_mobile_indicator":true,"menu_height":"50","alignment":"start","root_padding":"10","submenu_fullwidth":true,"megamenu":[{"id":"tmenu-menu-478381","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Home","url":{"type":{"id":"home","icon":["fas","home"],"name":"Home page"}}},"menus":[],"hide_submenu":false},{"id":"tmenu-menu-455496","setting":{"item_layout":"text","submenu_type":"mega","submenu_mega_position":"fullwidth","title":"Bicycle Hire","url":{"type":{"id":"page"},"page":{"id":143912042838,"title":"Hire","handle":"hire"}}},"menus":[],"hide_submenu":false},{"id":"tmenu-menu-278174","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Shop","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030784342","handle":"bikes","image":null,"title":"Bikes"}},"disable_link":true},"menus":[{"id":"tmenu-menu-329611","setting":{"item_layout":"text","title":"Bikes","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030784342","handle":"bikes","image":null,"title":"Bikes"}}},"menus":[{"id":"tmenu-menu-422323","setting":{"item_layout":"text","title":"Deviate","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128565248342,"title":"Deviate","handle":"deviate"}}},"menus":[{"id":"tmenu-menu-707836","setting":{"item_layout":"text","title":"Shop Deviate","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128565248342,"title":"Deviate","handle":"deviate"}}},"menus":[{"id":"tmenu-menu-685970","setting":{"item_layout":"text","title":"Shop Frames","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"623702442326","handle":"deviate-frame-only","image":null,"title":"Deviate Frame only"}}},"menus":[]},{"id":"tmenu-menu-276009","setting":{"item_layout":"text","title":"Shop Pro builds","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"623667315030","handle":"deviate-pro-builds","image":null,"title":"Deviate Pro Builds"}}},"menus":[]}]},{"id":"tmenu-menu-614037","setting":{"item_layout":"text","title":"Demo a Deviate at Substance Cycles","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128664502614,"title":"Demo a Deviate at Substance Cycles","handle":"book-a-demo"}}},"menus":[]},{"id":"tmenu-menu-549038","setting":{"item_layout":"text","title":"Book Demo","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128673382742,"title":"Book a demo","handle":"book-a-demo-1"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-536954","setting":{"item_layout":"text","title":"Trek","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"639217795414","handle":"trek","title":"Trek","image":null}}},"menus":[]},{"id":"tmenu-menu-981539","setting":{"item_layout":"text","title":"Genesis","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"618987979094","handle":"genesis","image":null,"title":"Genesis Bikes"}}},"menus":[{"id":"tmenu-menu-396314","setting":{"item_layout":"text","title":"Gravel","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016649558","handle":"genesis_gravel","image":null,"title":"Genesis_Gravel"}}} ,"menus":[]},{"id":"tmenu-menu-464954","setting":{"item_layout":"text","title":"Hybrids","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016977238","handle":"genesis-_-1","image":null,"title":"Genesis_Hybrid"}}},"menus":[]},{"id":"tmenu-menu-183119","setting":{"item_layout":"text","title":"Road","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626017075542","handle":"genesis_road","image":null,"title":"Genesis_Road"}}},"menus":[]},{"id":"tmenu-menu-975628","setting":{"item_layout":"text","title":"Touring","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016780630","handle":"genesis_touring","image":null,"title":"Genesis_Touring"}}},"menus":[]},{"id":"tmenu-menu-469091","setting":{"item_layout":"text","title":"Electric","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016518486","handle":"genesis_hybrid"
'use strict'; var shopifyCurrencyFormat = "£{{amount}}"; var shopifyLinkLists = [{ id: "main-menu", title: "Main menu", items: ["/","/collections/shop","/pages/workshop","/pages/cycle-to-work-schemes","/pages/contact",], },{ id: "footer", title: "Footer - Shop", items: ["/pages/about-us","/pages/contact","/policies/refund-policy","/policies/privacy-policy",], },{ id: "footer-services", title: "Footer - Services", items: ["/pages/workshop","/pages/workshop","/pages/book-a-service","/pages/schemes",], },{ id: "561337074006-child-5acbd17a6aaa0a844b1c7a8de7ed7443-legacy-shop", title: "Shop", items: ["/collections/bikes","/collections/equipment",], },{ id: "561337368918-child-726e870f5a5055b2599dc6930f0d6bc3-legacy-bikes", title: "Bikes", items: ["/collections/deviate","/collections/trek","/collections/kona-bikes","/collections/ridgeback-bikes","/collections/frog-bikes","/collections/genesis","/collections/marin",], },{ id: "561337106774-child-a3ac68b9281233132046fcf1beabfb89-legacy-workshop", title: "Workshop", items: ["/pages/workshop","/pages/book-a-service",], },{ id: "561359028566-child-090f317de397e6377fa061afb4db29ab-legacy-cycle-to-work-schemes", title: "Cycle to Work Schemes", items: ["/pages/cycle-to-work-scheme-calculator","/pages/cycle-to-work-schemes",], },{ id: "customer-account-main-menYes, we offer full and partial refunds.u", title: "Customer account main menu", items: ["/","https://shopify.com/80114254166/account/orders?locale=en®ion_country=GB",], },]; window.shopifyLinkLists = shopifyLinkLists; window.shopifyCurrencyFormat = shopifyCurrencyFormat;
Please enquire for more information about our Refund policy. - ,"image":null,"title":"Genesis_Electric"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-992246","setting":{"item_layout":"text","title":"kona","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"616057373014","handle":"kona-bikes","image":null,"title":"Kona Bikes"}}},"menus":[]},{"id":"tmenu-menu-852875","setting":{"item_layout":"text","title":"Ridgeback","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"616057635158","handle":"ridgeback-bikes","image":null,"title":"Ridgeback Bikes"}}},"menus":[]},{"id":"tmenu-menu-521642","setting":{"item_layout":"text","title":"Cannondale","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626903351638","handle":"cannondale","title":"Cannondale","image":null}}},"menus":[]},{"id":"tmenu-menu-780008","setting":{"item_layout":"text","title":"Frog","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"c
ollection":{"id":"616057241942","handle":"frog-bikes","image":null,"title":"Frog Bikes"}}},"menus":[]},{"id":"tmenu-menu-200384","setting":{"item_layout":"text","title":"Cannondale","hidden_desktop":true,"hidden_mobile":true,"url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626903351638","handle":"cannondale","image":null,"title":"Cannondale"}}},"menus":[{"id":"tmenu-menu-201798","setting":{"item_layout":"text","title":"Road","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627072303446","handle":"cannondale-road","image":null,"title":"cannondale road"}}},"menus":[{"id":"tmenu-menu-622383","setting":{"item_layout":"text","title":"Race","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627339886934","handle":"cannondale-road-race","image":null,"title":"Cannondale Road Race"},"filter":""}},"menus":[]},{"id":"tmenu-menu-608436","setting":{"item_layout":"text","title"":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":125883547990,"title":"Cycle To Work Schemes","handle":"cycle-to-work-schemes"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-218111","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Contact","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124660187478,"title":"Contact","handle":"contact"}}},"menus":[],"hide_submenu":false}],"orientation":"horizontal","enable_quickview":true,"navigator":{"id":"main-menu","title":"Main menu","items":["/","/collections/shop","/pages/workshop","/pages/cycle-to-work-schemes","/pages/contact"]},"mobile_navigator":{"id":"main-menu","title":"Main menu","items":["/","/collections/shop","/pages/workshop","/pages/cycle-to-work-schemes","/pages/contact"]},"navigator_selector":".menu__items","mobile_navigator_selector":".mobile-nav","root_typography":{"fontFamily":"","fontSize":"14","letterSpacing":"0"},"typography":{"fontFamil
y":"","fontSize":"14","letterSpacing":"0"}},"status":1,"created_at":"2024-04-13 08:27:09","updated_at":"2025-08-05 18:40:26"};
_SM.subscription = {"name":"tmenu-free","kind":"subscription"};
_SM.translation = {};
_SM.storefrontAccessToken = '1b33ec9be8a9515e74269db703c5dded';
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.