Below is an outline of the services and repairs we offer. Should additional work be required, Substance Cycles staff will always quote and gain consent prior to undertaking any further work.
Checkout
Workshop
ServicingSearch for products on our site
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- Wheels trued and spokes tensioned to the correct level
- Gear hanger alignned
- Seatpost removed and re-greased
- All components checked for wearOpen cart
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Deviate
Our advanced service is perfect if you require a full overhaul ahead of a big race, or it's simply been a while since you last had your bike cared for. This strip-down service will prevent any components from seizing and allow for a longer life of each component. No fitting charge is added for parts that are due to be replaced - we will always let you know the total cost before going ahead with the repair.
- All aspects of the Entry Level serviceHome
- Full deep clean and polish to the whole bike
- Remove, Clean, degrease and lubricate the drive chain
- Gear and brake inner cables replaced if necessary (inner cables included)
- Brake fluid replaced and the system bled
- Wheels trued and spokes tensioned to the correct levelShop
- Seatpost removed and regreased
- Pedals removed and regreased
- Headset stripped and regreased
- Hubs stripped and regreasedBikes
- Bottom bracket stripped and regreased
- Drivetrain parts cleaned in our ultrasonic parts cleaner
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KonaGenesis
Our advanced service is perfect if you require a full overhaul ahead of a big race, or it's simply been a while since you last had your bike cared for. This strip-down service will prevent any components from seizing and allow for a longer life of each component. No fitting charge is added for parts that are due to be replaced - we will always let you know the total cost before going ahead with the repair.
- All aspects of the Advanced level service
- Full strip down of the frame - all bearing are inspected, cleaned and regreased.Ridgeback
- Dropper seatpost cable replaced (fluid replaced if hydraulic) and externals cleaned
- Tubeless sealant replaced and inflated to the correct levels
- Suspension stanchions cleaned and seals lubricatedFrog
- Suspension set-up when collecting
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Equipment
Our annual Intermediate Level Service is ideal for those who want to keep their bike in top condition year-round. Enjoy four intermediate-level services at a 25% discount, ensuring your bike stays at its best.
- clean of whole bike
- Drivetrain deep clean in parts washer
- Headset adjusted and tightened
- Bottom bracket adjusted where possible
- Hubs adjusted
- Wheels trued and spokes tensioned to the correct level
- Gear hanger alignnedWorkshop
- Seatpost removed and re-greased
- All components checked for wear
- Parts and components excluded from service price
Individual Part Fitting Price List (parts not included)
| Service Description | Price | Cycle to Work Scheme CalculatorService Description | PriceAbout Cycle to Work Scheme |
| Entry-level service | £60 | ContactDisk brake bleed (per brake) | £20 |
| Intermediate service | £90 | Tyre replacementSearch for products on our site | £10 |
| Advanced service | Bottom bracket replacement | £20Suggested search terms | |
| MTB Advanced Level ServiceAbout us | £180 | Contact usBrake adjust (per brake) | £10Returns Policy |
| Wheel True | £20 | Headset Replacement | £15 - £20 | My Account
| Spoke replacement & true | Open cart£25+ | Headset strip & grease | £15 |
| Gear adjustment (front & rear, light clean) | £25 | Chain replacementSearch for products on our site | £12.50 |
| Brake cable fitting | £10 | Chain & cassette replacement | £20 |
| Brake cable fitting (internal) | About us£15 | Mudguards fitted (front & rear)Contact us | £20 | Returns Policy
| Gear cable fitting | £10 | Wheel bearing replacement (each wheel) | £15 | Open cart
| Gear cable fitting (internal) | Open navigation menu|||
| Brake pad replacement (disc & cartridge) | #BannerHeading--template--20458361880918__2fdcf875-f472-4d4e-8a6c-8136fe9b7ee7-heading-1.text__heading { --adjust-heading: calc(var(--FONT-ADJUST-HEADING) * 1.5);--highlight-color: var(--text);--highlight-color: #d43747;--highlight-text-color: #000000;} @media screen and (min-width: 1024px) { #BannerHeading--template--20458361880918__2fdcf875-f472-4d4e-8a6c-8136fe9b7ee7-heading-1.text__heading { --adjust-heading: calc(var(--FONT-ADJUST-HEADING) * 1.5); } }£10 | Know where to find usDropper post cable replacement / bleed | £18 |
| Bar tape replacement#Text--template--20458361291094__section_text_rMwkq7 { --PT: 60px; --PB: 60px; } | £15 | #Text--heading_FaCaHj.text__heading { --adjust-heading: calc(var(--FONT-ADJUST-HEADING) * 1.0);--highlight-color: var(--text);--highlight-color: #d43747;--highlight-text-color: #000000;} @media screen and (min-width: 1024px) { #Text--heading_FaCaHj.text__heading { --adjust-heading: calc(var(--FONT-ADJUST-HEADING) * 1.0); } } |