Below is an outline of the services and repairs we offer. Should additional work be required, Substance Cycles staff will always quote and gain consent prior to undertaking any further work.
Servicing
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Our Entry-level service will get your bike up and running ready for the daily commute or weekend adventure.
- Comprehensive safety check of all moving parts/Inspection for critical defects
- Full gear & brake adjustmentReturns Policy
- Drivechain & cable lubrication
- Tyre pressures set to the correct level
- Comprehensive test ridePrivacy Policy
- Nut and bolt safety check
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Our Intermediate level service is perfect for those bikes just needing a bit more love than the Entry-Level Service.
All aspects of the Entry-Level service- Light clean of whole bike
- Drivetrain deep clean in parts washer
- Headset adjusted and tightenedOpen navigation menu
- Bottom bracket adjusted where possible
- Hubs adjusted
- Gear hanger alignned { "@context": "http://schema.org", "@type": "Organization", "name": "Substance Cycles","logo": "https:\/\/substancecycles.co.uk\/cdn\/shop\/files\/substance_cycles_logo_1246x.png?v=1703962788","sameAs": [ null, null, null, null, null, null, null ], "url": "https:\/\/substancecycles.co.uk" }
- Seatpost removed and re-greased #shopify-section-sections--20458360832342__header .logo, #shopify-section-sections--20458360832342__header .nav--compress .tmenu_wrapper {display: none;} #shopify-section-sections--20458360832342__header #NavStandard:not(.nav--compress) {margin: 0 auto; width: var(--site-width);} #shopify-section-sections--20458360832342__header #SiteHeader:not(.site-header--hovered) {background-color: none; color: #fff;} #shopify-section-sections--20458360832342__header #SiteHeader:not(.site-header--hovered) a {color: #fff;} #shopify-section-sections--20458360832342__header .header__dropdown {overflow-y: hidden;} #shopify-section-sections--20458360832342__header .drawer__logo-image {width: 80%; height: auto;} #shopify-section-sections--20458360832342__header #searchInput-desktop {background: 0 0; border: 1px solid #000;} #shopify-section-sections--20458360832342__header .tmenu_wrapper {width: auto;} #shopify-section-sections--20458360832342__header #searchInput-
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Open image lightboxOur annual Intermediate Level Service is ideal for those who want to keep their bike in top condition year-round. Enjoy four intermediate-level services at a 25% discount, ensuring your bike stays at its best.
- clean of whole bike
- Drivetrain deep clean in parts washer
- Headset adjusted and tightened
- Bottom bracket adjusted where possible
- Hubs adjusted
- Wheels trued and spokes tensioned to the correct level
- Gear hanger alignned
- Seatpost removed and re-greasedOpen image lightbox
- All components checked for wear
- Parts and components excluded from service price
Individual Part Fitting Price List (parts not included)Home
/| Service Description DEVIATE CLAYMORE ROWAN RED 2024 EDITION (UDH) FRAME ONLY | Price | Service Description£2,999.00 GBP | Price | Sale
| Entry-level service Save | £60 | Disk brake bleed (per brake) | Share£20 |
| Intermediate service | £90 | Tyre replacement | £10 |
| Advanced service | £150Small | Bottom bracket replacement | £20 |
| MTB Advanced Level Service | £180 | Brake adjust (per brake) | Large£10 |
| Wheel True | Extra Large£20 | Headset Replacement | £15 - £20Chainline |
| Spoke replacement & true52mm | £25+ | Headset strip & grease | £15 | 55mm
| option disabled="disabled" value="47911904411990" >Small / 55mm£25> < | option selected="selected" value="47911904444758" >Medium / 52mmChain replacement> < | option value="47911904477526" >Medium / 55mm£12.50> < | |
| £15 | Mudguards fitted (front & rear) | £20Frame availability may vary depending on the size chosen - see below for more info | |
| Gear cable fitting | - 55mm suitable for SRAM t-mount drivetrains£10 | For UK customers, we also offer all major cycle to work schemesWheel bearing replacement (each wheel) | Long Travel Enduro Race Frame Goes UDH|
| Winner of Singletrack's " | £12Editor's Choice Awards 2022 | "||
| Brake pad replacementMaterial: | £10Full Carbon Construction | Tubeless set up (each wheel)Wheel Size: | £1529” / Boost 148 |
| Brake pad replacement (disc & cartridge) | Front Travel:£10 | 170 - 180 mmDropper post cable replacement / bleed | Frame Weight:£18 | 6.1 lb / 3.2 kg
| Bar tape replacement230*60mm | £15UDH Compatible | In the Box |
Any electric bike that has been modified or "chipped" will result in automatic disqualification of liability for any error codes or damage to the electric system. If an error code occurs due to modifications made to the bike, which affects its performance or functionality, we will not be held responsible. All service costs will still be applicable. By booking a service for a modified electric bike, either through our website or in-store, you automatically agree to these terms and conditions.