Below is an outline of the services and repairs we offer. Should additional work be required, Substance Cycles staff will always quote and gain consent prior to undertaking any further work.
Workshop
We ensure your bike is treated with the utmost care andattention to detail. We are Cytech approved and we ensure the best tools, cleaning and lubrication products are used’
Servicing
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Our Entry-level service will get your bike up and running ready for the daily commute or weekend adventure.
- Comprehensive safety check of all moving parts/Inspection for critical defects
- Full gear & brake adjustment
- Drivechain & cable lubrication
- Tyre pressures set to the correct level
- Comprehensive test ride
- Nut and bolt safety check
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Our Intermediate level service is perfect for those bikes just needing a bit more love than the Entry-Level Service.
All aspects of the Entry-Level service- Light clean of whole bike
- Drivetrain deep clean in parts washer
- Headset adjusted and tightened
- Bottom bracket adjusted where possible
- Hubs adjusted
- Wheels trued and spokes tensioned to the correct level
- Gear hanger alignned
- Seatpost removed and re-greased
- All components checked for wear
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Our advanced service is perfect if you require a full overhaul ahead of a big race, or it's simply been a while since you last had your bike cared for. This strip-down service will prevent any components from seizing and allow for a longer life of each component. No fitting charge is added for parts that are due to be replaced - we will always let you know the total cost before going ahead with the repair.
- All aspects of the Entry Level service
- Full deep clean and polish to the whole bike
- Remove, Clean, degrease and lubricate the drive chain
- Gear and brake inner cables replaced if necessary (inner cables included)
- Brake fluid replaced and the system bled
- Wheels trued and spokes tensioned to the correct level
- Seatpost removed and regreased
- Pedals removed and regreased
- Headset stripped and regreased
- Hubs stripped and regreased
- Bottom bracket stripped and regreased
- Drivetrain parts cleaned in our ultrasonic parts cleaner
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Our advanced service is perfect if you require a full overhaul ahead of a big race, or it's simply been a while since you last had your bike cared for. This strip-down service will prevent any components from seizing and allow for a longer life of each component. No fitting charge is added for parts that are due to be replaced - we will always let you know the total cost before going ahead with the repair.
- All aspects of the Advanced level service
- Full strip down of the frame - all bearing are inspected, cleaned and regreased.
- Dropper seatpost cable replaced (fluid replaced if hydraulic) and externals cleaned
- Tubeless sealant replaced and inflated to the correct levels
- Suspension stanchions cleaned and seals lubricated
- Suspension set-up when collecting
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Our annual Intermediate Level Service is ideal for those who want to keep their bike in top condition year-round. Enjoy four intermediate-level services at a 25% discount, ensuring your bike stays at its best.
- clean of whole bike
- Drivetrain deep clean in parts washer
- Headset adjusted and tightened
- Bottom bracket adjusted where possible
- Hubs adjusted
- Wheels trued and spokes tensioned to the correct level
- Gear hanger alignned
- Seatpost removed and re-greased
- All components checked for wear
- Parts and components excluded from service price
Individual Part Fitting Price List (parts not included)
| Service Description | Price | Service Description | Price |
| Entry-level service | £60 | Disk brake bleed (per brake) | £20 |
| Intermediate service | £90 | Tyre replacement | £10 |
| Advanced service | £150 | Bottom bracket replacement | £20 |
| MTB Advanced Level Service | £180 | Brake adjust (per brake) | £10 |
| Wheel True | £20 | Headset Replacement | £15 - £20 |
| Spoke replacement & true | £25+ | Headset strip & grease | £15 |
| Gear adjustment (front & rear, light clean) | £25 | Chain replacement | £12.50 |
| Brake cable fitting | £10 | Chain & cassette replacement | £20 |
| Brake cable fitting (internal) | £15 | Mudguards fitted (front & rear) | £20 |
| Gear cable fitting | £10 | Wheel bearing replacement (each wheel) | £15 |
| Gear cable fitting (internal) | £15 | Pannier rack replacement | £12 |
| Brake pad replacement | £10 | Tubeless set up (each wheel) | £15 |
| Brake pad replacement (disc & cartridge) | £10 | Dropper post cable replacement / bleed | £18 |
| Bar tape replacement | £15 |