Any electric bike that has been modified or "chipped" will result in automatic disqualification of liability for any error codes or damage to the electric system. If an error code occurs due to modifications made to the bike, which affects its performance or functionality, we will not be held responsible. All service costs will still be applicable. By booking a service for a modified electric bike, either through our website or in-store, you automatically agree to these terms and conditions.
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We offer a free postage service if collection is not possible - The bike will be fully tracked and insured and packaged well to prevent any damage.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
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Thanks for viewing.975","options":["Title"],"media":[{"alt":null,"id":51080378941782,"position":1,"preview_image":{"aspect_ratio":1.505,"height":3264,"width":4912,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/DSC02758_55930e20-9338-4654-8906-235bf5783d95.jpg?v=1738065975"},"aspect_ratio":1.505,"height":3264,"media_type":"image","src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/DSC02758_55930e20-9338-4654-8906-235bf5783d95.jpg?v=1738065975","width":4912},{"alt":null,"id":51080378974550,"position":2,"preview_image":{"aspect_ratio":1.505,"height":3264,"width":4912,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/DSC02759_71ee7b12-468c-41a5-8dcd-374ee52d654c.jpg?v=1738065975"},"aspect_ratio":1.505,"height":3264,"media_type":"image","src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/DSC02759_71ee7b12-468c-41a5-8dcd-374ee52d654c.jpg?v=1738065975","width":4912},{"alt":null,"id":51080379007318,"position":3,"preview_image":{"aspect_ratio":1.505,"height":3264,"width":4912,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/DS
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Domestic shipping can take up to 5 business days. []
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.Frequently Asked Questions
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
-
How long does it take to get my products?Due to global supply chain challenges, shipping times could be longer than usual.Foreign shipping could take up to 14 business days.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.Domestic shipping can take up to 5 business days. -
Do you offer warranty for your products?All our products are subject to quality control.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.