Frequently Asked QuestionsHow long does it take to get my products?
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Domestic shipping can take up to 5 business days.All our products are subject to quality control.
Foreign shipping could take up to 14 business days.Our warranty provides a guarantee against manufacturer defects.
Due to global supply chain challenges, shipping times could be longer than usual.The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.Do you offer refunds?
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
Any electric bike that has been modified or "chipped" will result in automatic disqualification of liability for any error codes or damage to the electric system. If an error code occurs due to modifications made to the bike, which affects its performance or functionality, we will not be held responsible. All service costs will still be applicable. By booking a service for a modified electric bike, either through our website or in-store, you automatically agree to these terms and conditions.
Any electric bike that has been modified or "chipped" will result in automatic disqualification of liability for any error codes or damage to the electric system. If an error code occurs due to modifications made to the bike, which affects its performance or functionality, we will not be held responsible. All service costs will still be applicable. By booking a service for a modified electric bike, either through our website or in-store, you automatically agree to these terms and conditions.
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BT-EN404","handle":"shimano-battery-for-rear-carrier-418wh-bt-en404","description":"\u003cp\u003e \u003cmeta charset=\"utf-8\"\u003e\u003c\/p\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003eHigh quality, long lasting rear rack mounted lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately four hours charge time\u003c\/li\u003e\n\u003cli\u003eHigh 418Wh capacity (36V, 11.6Ah)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eOne size\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003cspan\u003e \u003c\/span\u003e\n\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_dvProductIconsContainer\" class=\"ProductTitleBar_ProductIconsContainer\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIconsContainer\" class=\"ProductIcons_Container\" data-uictrl-id=\"CTRL-0\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIcons\" class=\"ProductIcons_ProductIcons\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!----\u003e","published_at":"2024-08-03T10:31:51+01:00","created_at":"2024-08-03T10:31:51+01:00","vendor":"Shimano","type":"Accessories","tags":["Battery"],"price":40999,"price_min":40999,"price_max":40999,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48564706181462,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"BTEN404","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Shimano battery for rear carrier, 418Wh - 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BT-EN604","handle":"shimano-battery-for-external-down-seat-tube-418wh-bt-en604","description":"\u003cp\u003e \u003c\/p\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003eHigh quality, long lasting down tube\/seat tube mounting lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003cli\u003eBattery shape to allow for rear shocks and plenty of top tube clearance\u003c\/li\u003e\n\u003cli\u003eIn normal mode the riding distance could exceed 100 km\u003c\/li\u003e\n\u003cli\u003eWaterproof design as well as impact and vibration resistant\u003c\/li\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately five hours charge time\u003c\/li\u003e\n\u003cli\u003eCharge level display with error signal info and on\/off switch\u003c\/li\u003e\n\u003cli\u003eCharging port\u003c\/li\u003e\n\u003cli\u003eLock system for off bike security\u003c\/li\u003e\n\u003cli\u003eHigh 418Wh capacity (36V, 14Ah)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eOne size\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_dvProductIconsContainer\" class=\"ProductTitleBar_ProductIconsContainer\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIconsContainer\" class=\"ProductIcons_Container\" data-uictrl-id=\"CTRL-0\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIcons\" class=\"ProductIcons_ProductIcons\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!----\u003e","published_at":"2024-08-03T10:27:37+01:00","created_at":"2024-08-03T10:27:37+01:00","vendor":"Shimano","type":"Accessories","tags":["Battery"],"price":51999,"price_min":51999,"price_max":51999,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48564695269718,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"BTEN604","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Shimano battery for external down\/seat tube, 418Wh - BT-EN604","public_title":null,"options":["Default Title"],"price":51999,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.27.05_f8d35e62-add8-4148-ab75-c9bb19a9f007.png?v=1738252107"],"featured_image":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.27.05_f8d35e62-add8-4148-ab75-c9bb19a9f007.png?v=1738252107","options":["Title"],"media":[{"alt":null,"id":51110980583766,"position":1,"preview_image":{"aspect_ratio":1.002,"height":1198,"width":1200,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.27.05_f8d35e62-add8-4148-ab75-c9bb19a9f007.png?v=1738252107"},"aspect_ratio":1.002,"height":1198,"media_type":"image","src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.27.05_f8d35e62-add8-4148-ab75-c9bb19a9f007.png?v=1738252107","width":1200}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003e \u003c\/p\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003eHigh quality, long lasting down tube\/seat tube mounting lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003cli\u003eBattery shape to allow for rear shocks and plenty of top tube clearance\u003c\/li\u003e\n\u003cli\u003eIn normal mode the riding distance could exceed 100 km\u003c\/li\u003e\n\u003cli\u003eWaterproof design as well as impact and vibration resistant\u003c\/li\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately five hours charge time\u003c\/li\u003e\n\u003cli\u003eCharge level display with error signal info and on\/off switch\u003c\/li\u003e\n\u003cli\u003eCharging port\u003c\/li\u003e\n\u003cli\u003eLock system for off bike security\u003c\/li\u003e\n\u003cli\u003eHigh 418Wh capacity (36V, 14Ah)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eOne size\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_dvProductIconsContainer\" class=\"ProductTitleBar_ProductIconsContainer\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIconsContainer\" class=\"ProductIcons_Container\" data-uictrl-id=\"CTRL-0\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIcons\" class=\"ProductIcons_ProductIcons\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!----\u003e"},{"id":9075240141142,"title":"Shimano Steps battery, 500Wh, frame down tube mount - BT-E8010","handle":"shimano-steps-battery-500wh-frame-down-tube-mount-bt-e8010","description":"\u003cp\u003e \u003cmeta charset=\"utf-8\"\u003e\u003c\/p\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003eHigh quality, long lasting down tube mounting lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003cli\u003eBattery shape to allow for rear shocks and plenty of top tube clearance\u003c\/li\u003e\n\u003cli\u003eIn normal mode the riding distance could exceed 100 km\u003c\/li\u003e\n\u003cli\u003eWaterproof design as well as impact and vibration resistant\u003c\/li\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately five hours charge time\u003c\/li\u003e\n\u003cli\u003eCharge level display with error signal info and on\/off switch\u003c\/li\u003e\n\u003cli\u003eCharging port\u003c\/li\u003e\n\u003cli\u003eLock system for off bike security\u003c\/li\u003e\n\u003cli\u003eHigh 500Wh capacity (36V, 14Ah)\u003c\/li\u003e\n\u003cli\u003eAverage weight 2650g\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003e500 Wh\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_dvProductIconsContainer\" class=\"ProductTitleBar_ProductIconsContainer\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIconsContainer\" class=\"ProductIcons_Container\" data-uictrl-id=\"CTRL-0\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIcons\" class=\"ProductIcons_ProductIcons\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!----\u003e","published_at":"2024-08-03T10:26:00+01:00","created_at":"2024-08-03T10:26:00+01:00","vendor":"Shimano","type":"Accessories","tags":["Battery"],"price":56999,"price_min":56999,"price_max":56999,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48564692222294,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"BTE8010","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Shimano Steps battery, 500Wh, frame down tube mount - 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BT-EN405","public_title":null,"options":["Default Title"],"price":57999,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.24.34_6e5e6d7c-6115-4812-a52e-5dc16924bd7d.png?v=1738252103"],"featured_image":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.24.34_6e5e6d7c-6115-4812-a52e-5dc16924bd7d.png?v=1738252103","options":["Title"],"media":[{"alt":null,"id":51110979535190,"position":1,"preview_image":{"aspect_ratio":1.002,"height":1198,"width":1200,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.24.34_6e5e6d7c-6115-4812-a52e-5dc16924bd7d.png?v=1738252103"},"aspect_ratio":1.002,"height":1198,"media_type":"image","src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/Screenshot2024-08-03at10.24.34_6e5e6d7c-6115-4812-a52e-5dc16924bd7d.png?v=1738252103","width":1200}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cul\u003e\n\u003cli\u003e High quality, long lasting rear rack mounted lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately four hours charge time\u003c\/li\u003e\n\u003cli\u003eHigh 504Wh capacity (36V, 11.6Ah)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eOne size\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!----\u003e"},{"id":9075236503894,"title":"Shimano battery for external down\/seat tube, 504Wh, black - BT-EN605","handle":"shimano-battery-for-external-down-seat-tube-504wh-black-bt-en605","description":"\u003cp\u003e \u003cmeta charset=\"utf-8\"\u003e\u003c\/p\u003e\n\u003cul class=\"description-overview\"\u003e\n\u003cli\u003eHigh quality, long lasting down tube\/seat tube mounting lithium-ion battery pack for Shimano STEPS systems\u003c\/li\u003e\n\u003cli\u003eBattery shape to allow for rear shocks and plenty of top tube clearance\u003c\/li\u003e\n\u003cli\u003eIn normal mode the riding distance could exceed 100 km\u003c\/li\u003e\n\u003cli\u003eWaterproof design as well as impact and vibration resistant\u003c\/li\u003e\n\u003cli\u003e1000 charge cycles without significant power loss\u003c\/li\u003e\n\u003cli\u003eApproximately five hours charge time\u003c\/li\u003e\n\u003cli\u003eCharge level display with error signal info and on\/off switch\u003c\/li\u003e\n\u003cli\u003eCharging port\u003c\/li\u003e\n\u003cli\u003eLock system for off bike security\u003c\/li\u003e\n\u003cli\u003eHigh 504Wh capacity (36V, 14Ah)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"attributesSpecification\"\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eColour\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBlack\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eSize\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eOne size\u003c\/div\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cdiv class=\"label\"\u003eProduct Type\u003c\/div\u003e\n\u003cdiv class=\"value\"\u003eBatteries \u0026amp; Chargers\u003c\/div\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_dvProductIconsContainer\" class=\"ProductTitleBar_ProductIconsContainer\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIconsContainer\" class=\"ProductIcons_Container\" data-uictrl-id=\"CTRL-0\"\u003e\n\u003cdiv id=\"ctl00_ContentPlaceHolder1_ctl17_ucProductIcons_dvProductIcons\" class=\"ProductIcons_ProductIcons\"\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c!----\u003e","published_at":"2024-08-03T10:23:05+01:00","created_at":"2024-08-03T10:23:05+01:00","vendor":"Shimano","type":"Accessories","tags":["Battery"],"price":59900,"price_min":59900,"price_max":59900,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":48564686979414,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":"BTEN605","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Shimano battery for external down\/seat tube, 504Wh, black - 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BT-E8020","handle":"shimano-steps-battery-500wh-frame-integrated-down-tube-mount-bt-e8
