Frequently Asked Questions

  • }}},"menus":[]},{"id":"tmenu-menu-464954","setting":{"item_layout":"text","title":"Hybrids","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016977238","handle":"genesis-_-1","image":null,"title":"Genesis_Hybrid"}}},"menus":[]},{"id":"tmenu-menu-183119","setting":{"item_layout":"text","title":"Road","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626017075542","handle":"genesis_road","image":null,"title":"Genesis_Road"}}},"menus":[]},{"id":"tmenu-menu-975628","setting":{"item_layout":"text","title":"Touring","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016780630","handle":"genesis_touring","image":null,"title":"Genesis_Touring"}}},"menus":[]},{"id":"tmenu-menu-469091","setting":{"item_layout":"text","title":"Electric","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016518486","handle":"genesis_hybr id","image":null,"title":"Genesis_Electric"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-992246","setting":{"item_layout":"text","title":"kona","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"616057373014","handle":"kona-bikes","image":null,"title":"Kona Bikes"}}},"menus":[]},{"id":"tmenu-menu-852875","setting":{"item_layout":"text","title":"Ridgeback","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"616057635158","handle":"ridgeback-bikes","image":null,"title":"Ridgeback Bikes"}}},"menus":[]},{"id":"tmenu-menu-521642","setting":{"item_layout":"text","title":"Cannondale","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626903351638","handle":"cannondale","title":"Cannondale","image":null}}},"menus":[]},{"id":"tmenu-menu-780008","setting":{"item_layout":"text","title":"Frog","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"}
  • ,"collection":{"id":"616057241942","handle":"frog-bikes","image":null,"title":"Frog Bikes"}}},"menus":[]},{"id":"tmenu-menu-200384","setting":{"item_layout":"text","title":"Cannondale","hidden_desktop":true,"hidden_mobile":true,"url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626903351638","handle":"cannondale","image":null,"title":"Cannondale"}}},"menus":[{"id":"tmenu-menu-201798","setting":{"item_layout":"text","title":"Road","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627072303446","handle":"cannondale-road","image":null,"title":"cannondale road"}}},"menus":[{"id":"tmenu-menu-622383","setting":{"item_layout":"text","title":"Race","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627339886934","handle":"cannondale-road-race","image":null,"title":"Cannondale Road Race"},"filter":""}},"menus":[]},{"id":"tmenu-menu-608436","setting":{"item_layout":"text","tit le":"Road Ebikes","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627340247382","handle":"cannondale-road-ebikes","image":null,"title":"Cannondale Road Ebikes"}}},"menus":[]},{"id":"tmenu-menu-996363","setting":{"item_layout":"text","title":"Gravel","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627340149078","handle":"cannondale-road-gravel-1","image":null,"title":"Cannondale Road Gravel"}}},"menus":[]},{"id":"tmenu-menu-732178","setting":{"item_layout":"text","title":"Endurance","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627340018006","handle":"cannondale-road-endurance","image":null,"title":"Cannondale Road Endurance"}}},"menus":[]}]}]}],"hide_submenu":false},{"id":"tmenu-menu-926759","setting":{"item_layout":"text","title":"Equipment ","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","h
andle":"equipment","image":null,"title":"Equipment"}}},"menus":[{"id":"tmenu-menu-676897","setting":{"item_layout":"text","title":"E-Bike Batteries and Chargers","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"627389563222","handle":"e-bike-chargers-and-batteries","image":null,"title":"E-Bike Chargers and batteries"}}},"menus":[]},{"id":"tmenu-menu-850757","setting":{"item_layout":"text","title":"Cleaners","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"muc-off"}},"menus":[]},{"id":"tmenu-menu-153435","setting":{"item_layout":"text","title":"Locks","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"locks"}},"menus":[]},{"id":"tmenu-menu-795933","setting":{"item_layout":"text","title":"Lights","url":{"type": {"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"lights"}},"menus":[]},{"id":"tmenu-menu-534795","setting":{"item_layout":"text","title":"Helemts","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"helmets "}},"menus":[]}]}],"hide_submenu":false},{"id":"tmenu-menu-180996","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Workshop","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124923576662,"title":"Workshop","handle":"workshop"}}},"menus":[{"id":"tmenu-menu-536095","setting":{"item_layout":"text","title":"Workshop Prices","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124923576662,"title":"Workshop","handle":"workshop"}}},"menus":[]},{"id":"tmenu-menu-2
  • < p>
  • < br>:0,"default_value":null,"live_preview_transform":null,"is_search_dropdown":0,"show_selected_inside_on_label":0,"option_types":[{"id":"15d8ce0d-665b-4bb8-8464-3c9c699feed2","option_type_id":8263116,"label":"Add Intermediate level service ","sort_order":0,"option_id":1415861,"is_default":0,"image_url":"","image_canvas_url":null,"number_color":1,"color_code":",","additional_price":0,"image_id":"default_id_image","image_canvas_id":null,"product_id":"","variant_id":"","product_handle":null,"metadata":"{}","is_created":0,"product_name":"","use_price":0}]}],"wholesale_price":{}}}]; window.TPOConfigs.newMetafield = 'new'; window.TPOConfigs.settings = {"allowEditCart":0,"enableTieredPrice":0,"showDiscountBoxOnCart":0,"showOptionSetOnHomepage":0,"showOptionSetOnCollectionPage":0,"showOptionSetOnQuickView":0,"showOptionSetOnFeatureProduct":0,"totalPriceMode":"exclude","changeProductPrice":0,"taxRateField":0,"customOptionsDisplay":"split","originalPriceLabelField":"","customFon ts":"[]","translationFileCSV":"","advancedTranslation":"0","isShowPopup":"notActive"}; window.TPOConfigs.theme = { product: { form: [ "form[action*=\"/cart/add\"][data-type=\"add-to-cart-form\"]:not(.cart-drawer *):not(.header__dropdown__wrapper *)", "form.shopify-product-form[action*=\"/cart/add\"]:not([id*=\"installment\"]):not([id*=\"mini-cart\"]):not(.header__dropdown__wrapper *):not(.cart-drawer__complementary-products *):not(.horizontal-product-list-carousel *)", "form.product-single__form[action*=\"/cart/add\"]:not([id*=\"installment\"]):not(.header__dropdown__wrapper *)", "form.productForm:not([id*=\"installment\"]):not(.header__dropdown__wrapper *)", "form.ProductForm:not([id*=\"installment\"]):not(.header__dropdown__wrapper *)", ".home-product form[action*=\"/cart/add\"]:not([id*=\"installment\"]):not(.header__dropdown__wrapper *)", ".shop-product form[action*=
{ "shop": { "money_format": "£{{amount}}", "money_with_currency_format": "£{{amount}} GBP" }, "customer": { "id": null, "tags": null }, "product": {"id":9351474643286,"title":"Trek Verve+ 2 Gen 3","handle":"trek-verve-2-gen-4","description":"\u003cp\u003eThe Verve+ 2 is an electric hybrid bike that will help you get out and ride more. Your daily cruises, commutes and workouts will all get a boost from the Bosch Performance Line motor with smart system technology and Bosch Flow app compatibility that lets you map rides, track activity and more. Plus, this e-bike is equipped with parts that put your comfort and safety first, like a road-smoothing suspension fork and seat post, wide and stable tyres, and front and rear lights.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eIt's right for you if...\u003cbr\u003eYou want to do more by bike and have more fun on every ride. You know the extra boost of a powerful e-bike will help you see more and go further, and you're looking for one that's comfortable, built to last and equipped with the latest e-bike technology.\u003c\/p\u003e\n\u003cp\u003eThe tech you get\u003cbr\u003eA lightweight Alpha Smooth Aluminium frame, Bosch Performance Line Cruise (250 W, 75 Nm) motor capable of sustaining speeds up to 20 mph (25 km\/h in Europe), a Bosch smart system Purion 200 display and a 400 Wh battery. Plus, a 9-speed Shimano CUES drivetrain, a road-smoothing suspension fork and seat post, hydraulic disc brakes, wide 50c puncture-resistant tyres for extra stability, ergonomic grips, a kickstand, front and rear lights, a lock, a MIK rear and side rack, and mudguards.\u003c\/p\u003e\n\u003cp\u003eThe final word\u003cbr\u003eVerve+ 2's powerful pedal-assist system opens up a wor ld of possibilities. You can adventure for longer, commute quicker and climb hills more easily. The extra boost makes riding your bike even more exciting and enjoyable, and quality components and comfort features make going further and faster more fun than ever.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eHow tall are you?\u003cbr\u003eTo measure your height, stand up straight, barefoot, with your back, heels, shoulders and head all touching a wall. While looking straight ahead, place a book or straight edge on your head and slowly push it against the wall. Your straight edge should be parallel with the floor. Mark the spot where the bottom of the book is touching the wall. The distance from the marked spot to the floor is your height.\u003c\/p\u003e\n\u003cp\u003eWhat is your inside leg?\u003cbr\u003eHow to measure: Stand barefoot with your back straight and against a wall. Tuck a ruler or something that extends to the floor between your legs. Using both hands, and keeping it level, pull the
ruler up into your crotch as if you were sitting on the saddle. Measure the distance from the top edge of the ruler to the ground to find your inside leg measurement. Your inside leg is very important to your final bike size so please measure carefully.\u003c\/p\u003e\n\u003csection data-v-05762449=\"\" id=\"SizingComponent\" data-magellan-target=\"SizingComponent\" class=\"sizing-and-fit-aftermarket-component sizing-table grid-container mb-6\"\u003e\n\u003cdiv data-v-05762449=\"\" class=\"rider-sizing mb-2\"\u003e\n\u003cdiv data-v-4052fbf6=\"\" data-v-05762449=\"\"\u003e\n\u003cdiv data-v-4052fbf6=\"\" class=\"size-table\"\u003e\n\u003ctable data-v-3ac87600=\"\" data-v-4052fbf6=\"\" class=\"trek-table trek-table--hstripe trek-table--borderless trek-table--centered trek-table--small trek-table--sticky-headers trek-table--row-headers\" qaid=\"size-table\"\u003e\n\u003cthead data-v-3ac87600=\"\"\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\" size-table-column-header-Size\"\u003eSize\u003c\/th\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"size-table-column-header-Rider Height\"\u003eRider Height\u003c\/th\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"size-table-column-header-Inseam\"\u003eInseam\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-v-3ac87600=\"\"\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-M\"\u003eM\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e165 - 175 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'5\" - 5'9\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e77 - 83 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e30\" - 33\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-L\"\u003
eL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e175 - 186 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'9\" - 6'1\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e82 - 88 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e32\" - 35\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-XL\"\u003eXL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e186 - 197 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e6'1\" - 6'6\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e87 - 93 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e34\" - 37\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-v-05762449=\"\" class=\"rider-sizing__dots\"\u003e\u003cbr\u003e\u003 c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection data-v-05762449=\"\" id=\"GeometryComponent\" data-magellan-target=\"GeometryComponent\" class=\"sizing-and-fit-aftermarket-component sizing-table grid-container mb-6\"\u003e\u003c\/section\u003e","published_at":"2024-12-06T11:28:41+00:00","created_at":"2024-12-06T11:28:48+00:00","vendor":"Trek","type":"Bicycles","tags":["Verve"],"price":295000,"price_min":295000,"price_max":295000,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":49447309902166,"title":"Medium","option1":"Medium","option2":null,"option3":null,"sku":"5291629","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Trek Verve+ 2 Gen 3 - Medium","public_title":"Medium","options":["Medium"],"price":295000,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_alloca
tions":[]},{"id":49447309934934,"title":"Large","option1":"Large","option2":null,"option3":null,"sku":"5291630","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Trek Verve+ 2 Gen 3 - Large","public_title":"Large","options":["Large"],"price":295000,"weight":0,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/substancecycles.co.uk\/cdn\/shop\/files\/VervePlus2Men-24-40515-A-Primary_4fa7b7c2-5c00-4309-ae51-a7b611b4a755.webp?v=1741351591"],"featured_image":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/VervePlus2Men-24-40515-A-Primary_4fa7b7c2-5c00-4309-ae51-a7b611b4a755.webp?v=1741351591","options":["Size"],"media":[{"alt":null,"id":51673972441430,"position":1,"preview_image":{"aspect_ratio":1.333,"height":1080,"width":1440,"src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/VervePlus2Men-24-40515-A-Primary_4fa7b7c2-5c00-4309-ae51-a7b611b4a755.webp?v=1741351591"},"aspect_ratio": 1.333,"height":1080,"media_type":"image","src":"\/\/substancecycles.co.uk\/cdn\/shop\/files\/VervePlus2Men-24-40515-A-Primary_4fa7b7c2-5c00-4309-ae51-a7b611b4a755.webp?v=1741351591","width":1440}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cp\u003eThe Verve+ 2 is an electric hybrid bike that will help you get out and ride more. Your daily cruises, commutes and workouts will all get a boost from the Bosch Performance Line motor with smart system technology and Bosch Flow app compatibility that lets you map rides, track activity and more. Plus, this e-bike is equipped with parts that put your comfort and safety first, like a road-smoothing suspension fork and seat post, wide and stable tyres, and front and rear lights.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eIt's right for you if...\u003cbr\u003eYou want to do more by bike and have more fun on every ride. You know the extra boost of a powerful e-bike will help you see more and go further, and you're looking for o

ction data-v-05762449=\"\" id=\"SizingComponent\" data-magellan-target=\"SizingComponent\" class=\"sizing-and-fit-aftermarket-component sizing-table grid-container mb-6\"\u003e\n\u003cdiv data-v-05762449=\"\" class=\"rider-sizing mb-2\"\u003e\n\u003cdiv data-v-4052fbf6=\"\" data-v-05762449=\"\"\u003e\n\u003cdiv data-v-4052fbf6=\"\" class=\"size-table\"\u003e\n\u003ctable data-v-3ac87600=\"\" data-v-4052fbf6=\"\" class=\"trek-table trek-table--hstripe trek-table--borderless trek-table--centered trek-table--small trek-table--sticky-headers trek-table--row-headers\" qaid=\"size-table\"\u003e\n\u003cthead data-v-3ac87600=\"\"\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"size-table-column-header-Size\"\u003eSize\u003c\/th\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"size-table-column-header-Rider Height\"\u003eRider Height\u003c\/th\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"siz e-table-column-header-Inseam\"\u003eInseam\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-v-3ac87600=\"\"\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-M\"\u003eM\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e165 - 175 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'5\" - 5'9\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e77 - 83 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e30\" - 33\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-L\"\u003eL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e175 - 186 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'9\" - 6'1\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e82 - 88 cm\u003c\/p\u003e\n
\u003cp class=\"m-0\"\u003e32\" - 35\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-XL\"\u003eXL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e186 - 197 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e6'1\" - 6'6\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e87 - 93 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e34\" - 37\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv data-v-05762449=\"\" class=\"rider-sizing__dots\"\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection data-v-05762449=\"\" id=\"GeometryComponent\" data-magellan-target=\"GeometryComponent\" class=\"sizing-and-fit-aftermarket-component sizing-table grid-container mb-6\"\u003e\u003c\/section\u003e"}, "cart_ty pe": "drawer", "collection": null, "collections": [ 615030784342, 644430987606, 615030915414 ] }