Frequently Asked Questions

Close
  • _SM = { entries: null, subscription: null, translation: null, }; _SM.entries = {"id":343398,"priority":0,"data":{"menu_selector":"selector","theme_selector":"main","transition":"fade","trigger":"click","show_indicator":true,"show_mobile_indicator":true,"menu_height":"50","alignment":"start","root_padding":"10","submenu_fullwidth":true,"megamenu":[{"id":"tmenu-menu-478381","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Home","url":{"type":{"id":"home","icon":["fas","home"],"name":"Home page"}}},"menus":[],"hide_submenu":false},{"id":"tmenu-menu-278174","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Shop","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030784342","handle":"bikes","image":null,"title":"Bikes"}},"disable_link":true},"menus":[{"id":"tmenu-menu-329611","setting":{"item_layout":"text","title":"Bikes","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030784342","handle":"bikes","image":null,"title":"Bikes"}}},"menus":[{"id":"tmenu-menu-422323","setting":{"item_layout":"text","title":"Deviate","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128565248342,"title":"Deviate","handle":"deviate"}}},"menus":[{"id":"tmenu-menu-707836","setting":{"item_layout":"text","title":"Shop Deviate","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128565248342,"title":"Deviate","handle":"deviate"}}},"menus":[{"id":"tmenu-menu-685970","setting":{"item_layout":"text","title":"Shop Frames","url":{"type":{"id"
  • :"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"623702442326","handle":"deviate-frame-only","image":null,"title":"Deviate Frame only"}}},"menus":[]},{"id":"tmenu-menu-276009","setting":{"item_layout":"text","title":"Shop Pro builds","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"623667315030","handle":"deviate-pro-builds","image":null,"title":"Deviate Pro Builds"}}},"menus":[]}]},{"id":"tmenu-menu-614037","setting":{"item_layout":"text","title":"Demo a Deviate at Substance Cycles","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128664502614,"title":"Demo a Deviate at Substance Cycles","handle":"book-a-demo"}}},"menus":[]},{"id":"tmenu-menu-549038","setting":{"item_layout":"text","title":"Book Demo","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":128673382742,"title":"Book a demo","handle":"book-a-demo-1"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-5 36954","setting":{"item_layout":"text","title":"Trek","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"639217795414","handle":"trek","title":"Trek","image":null}}},"menus":[]},{"id":"tmenu-menu-981539","setting":{"item_layout":"text","title":"Genesis","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"618987979094","handle":"genesis","image":null,"title":"Genesis Bikes"}}},"menus":[{"id":"tmenu-menu-396314","setting":{"item_layout":"text","title":"Gravel","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016649558","handle":"genesis_gravel","image":null,"title":"Genesis_Gravel"}}},"menus":[]},{"id":"tmenu-menu-464954","setting":{"item_layout":"text","title":"Hybrids","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"626016977238","handle":"genesis-_-1","image":null,"title":"Genesis_Hybrid"}}},"menus":[]},{"id":"tme-chargers-and-batteries","image":null,"title":"E-Bike Chargers and batteries"}}},"menus":[]},{"id":"tmenu-menu-850757","setting":{"item_layout":"text","title":"Cleaners","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"muc-off"}},"menus":[]},{"id":"tmenu-menu-153435","setting":{"item_layout":"text","title":"Locks","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"locks"}},"menus":[]},{"id":"tmenu-menu-795933","setting":{"item_layout":"text","title":"Lights","url":{"type":{"id":"collection","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"lights"}},"menus":[]},{"id":"tmenu-menu-534795","setting":{"item_layout":"text","title":"Helemts","url":{"type":{"id":"collect ion","icon":["fas","columns"],"name":"Collection"},"collection":{"id":"615030980950","handle":"equipment","image":null,"title":"Equipment"},"filter":"helmets "}},"menus":[]}]}],"hide_submenu":false},{"id":"tmenu-menu-180996","setting":{"item_layout":"text","submenu_type":"flyout","submenu_mega_position":"fullwidth","title":"Workshop","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124923576662,"title":"Workshop","handle":"workshop"}}},"menus":[{"id":"tmenu-menu-536095","setting":{"item_layout":"text","title":"Workshop Prices","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124923576662,"title":"Workshop","handle":"workshop"}}},"menus":[]},{"id":"tmenu-menu-236030","setting":{"item_layout":"text","title":"Book a Service","url":{"type":{"id":"page","icon":["fas","newspaper"],"name":"Page"},"page":{"id":124660187478,"title":"Contact","handle":"contact"}}},"menus":[]}],"hide_submenu":true},{"id":"tmenu-menu-161016","setting":{"item_layout":"text"
window.TPOConfigs = window.TPOConfigs || {} window.TPOConfigs.product_options_easify = []; window.TPOConfigs.timezone = 'Europe/London' window.TPOConfigs.app = 'aDckNjYjOH45NDY='; window.TPOConfigs.product_options_easify = [...window.TPOConfigs.product_options_easify, {"option_set_id":203156,"domain":"https://e72998-3.myshopify.com","link_id":183405,"option_set":{"option_set_id":203156,"title":"New Option Set","status":1,"apply_type":2,"createdAt":"2025-03-05T14:30:27.000Z","updatedAt":"2025-03-05T14:40:27.000Z","is_my_template":0,"product_condition":"{\"operator\":\"any\",\"conditions\":[{\"select\":\"COLLECTION\",\"relative\":\"EQUAL\",\"value\":{\"title\":\"Bikes over 5\",\"id\":\"gid://shopify/Collection/644430201174\",\"sortOrder\":\"BEST_SELLING\"}}]}","customer_tag":"{}","products_handle":"[]","additional_data":"{\"live_preview_background\":{}}","option_set_products":[],"options":[{"id":"799ac716-efb1-4127-8cfa-2380a680755b","option_id":1415844,"type":"modal","is_required":0,"title":"With the purchase of this bike you will receive a intermediate level service free of charge in ether shops!","sort_order":0,"option_set_id":203156,"option_identifier":"modal-1","hidden_label":0,"multi_select":0,"help_text":"","info_text":"","placeholder":"","min_value":null,"max_value":null,"file_restriction_type":1,"file_extension":"","conditions_serialized":"{\"match\":\"ALL\",\"conditionOptions\":[{\"id\":\"\",\"relative\":\"EQUAL\",\"
  • value\":\"\"}],\"action\":\"SHOW\",\"conditionalField\":false}","switch_label":"Yes","additional_price":0,"show_price_position":1,"metadata":"{\"content\":\" <>\",\"modalWidth\":300,\"modalTitle\":\"\",\"imageUrl\":\"\",\"imageId\":\"\",\"fontSize\":\"\",\"fontWeight\":\"\",\"fontStyle\":\"\",\"imageSize\":\"small\",\"fontColor\":\"\"}","date_time_type":"","date_time_values":"[]","is_in_group":0,"price_type":"all_with_new_price","option_label":null,"swatch_shape":null,"is_change_image":null,"column_width":null,"label_position":"hover","image_size":"small","switch_value":0,"show_selected_values":0,"is_active_option":1,"column_number":1,"show_selected_on_label":null,"quantity_selector":"","swatches_slider":null,"button_price_position":null,"is_change_label":0,"one_time_charge":"{\"enable\":false,\"type\":\"product\"}","swatch_position":null,"saved_as_template":0,"default_value":null,"live_preview_transform":null,"is_search_dropdown":0,"show_selected_inside_on_label":0,"option_types":[{"id":"66f94af5-aaee-4ff6-91ce-6044ddf826dd","option_type_id":8263048,"label":"Option_1","sort_order":0,"option_id":1415844,"is_default":0,"image_url":"","image_canvas_url":null,"number_ color":1,"color_code":",","additional_price":0,"image_id":"default_id_image","image_canvas_id":null,"product_id":"","variant_id":"","product_handle":null,"metadata":"{}","is_created":0,"product_name":"","use_price":0}]},{"id":"7b37b724-4ef6-4855-a264-11d0885db4f1","option_id":1415861,"type":"checkbox","is_required":0,"title":"This bike qualifies for a free Intermediate level service. With the purchase of this bike you will receive a intermediate service free of charge in ether shops!","sort_order":1,"option_set_id":203156,"option_identifier":"Intermediate level service","hidden_label":1,"multi_select":0,"help_text":"","info_text":"","placeholder":"","min_value":null,"max_value":null,"file_restriction_type":1,"file_extension":"","conditions_serialized":"{\"match\":\"ALL\",\"conditionOptions\":[{\"id\":\"\",\"relative\":\"EQUAL\",\"value\":\"\"}],\"action\":\"SHOW\",\"conditionalField\":false}","switch_label":"Yes","additional_price":0,"show_price_position":1,"metadata":"{\"useUrl\":false,\"linkDisplay\":\"sepa
  • =\"\"\u003e\n\u003cp class=\"m-0\"\u003e147 - 155 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e4'10\" - 5'1\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e69 - 73 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e27\" - 29\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-S\"\u003eS\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e155 - 165 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'1\" - 5'5\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e72 - 78 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e28\" - 31\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-M\"\u003eM\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e165 - 1 75 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'5\" - 5'9\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e77 - 83 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e30\" - 33\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-L\"\u003eL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e175 - 186 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'9\" - 6'1\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e82 - 88 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e32\" - 35\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e","published_at":"2024-12-06T11:34:11+00:00","created_at":"2024-12-06T11:34:23+00:00","vendor":"Trek","type":"Bicycles","tags":["District"],"price":305000,"price_min":305000,"price_max":305000,"available":true,"price_d\" qaid=\"size-table-column-header-Rider Height\"\u003eRider Height\u003c\/th\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"col\" class=\"font-bold\" qaid=\"size-table-column-header-Inseam\"\u003eInseam\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody data-v-3ac87600=\"\"\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-XS\"\u003eXS\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e147 - 155 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e4'10\" - 5'1\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e69 - 73 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e27\" - 29\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-S\"\u003eS\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e155 - 165 cm\u003c\/p\u003e\n\u0 03cp class=\"m-0\"\u003e5'1\" - 5'5\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e72 - 78 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e28\" - 31\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-M\"\u003eM\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e165 - 175 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'5\" - 5'9\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e77 - 83 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e30\" - 33\"\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr data-v-3ac87600=\"\"\u003e\n\u003cth data-v-3ac87600=\"\" scope=\"row\" qaid=\"size-table-row-header-L\"\u003eL\u003c\/th\u003e\n\u003ctd data-v-3ac87600=\"\"\u003e\n\u003cp class=\"m-0\"\u003e175 - 186 cm\u003c\/p\u003e\n\u003cp class=\"m-0\"\u003e5'9\" - 6'1\"\u003c\/p\u